If you have ever stayed at any of the Ritz-Carlton Hotels, you have had the opportunity to stay at the #1 company in Service and Customer Satisfaction.

Their service process is followed religiously by all Ritz-Carlton resorts around the world.

The way they take care of their customers took more than 20 years to develop and has been studied and analyzed by great thinkers like Stephen Covey or Peter Druker.

This process is clearly documented in its “Gold Standards” and summarized in the motto:

We are ladies and gentlemen serving ladies and gentlemen.

Si alguna vez te has hospedado en alguno de los Hoteles Ritz-Carlton habrás tenido la oportunidad de conocer la empresa #1 en Servicio y Satisfacción al Cliente.

El diseño del proceso que siguen hoy en día todos los Ritz-Carlton del mundo tomó más de 20 años en ser desarrollado y le ha ganado menciones y análisis de grandes pensadores como Stephen Covey o Peter Druker.

Este proceso lo tienen claramente documentado en sus “Gold Standards” y que se resumen en el motto:

We are ladies and gentlemen serving ladies and gentlemen

(Somos damas y caballeros sirviendo a damas y caballeros).